MVS USA FAQs

The Ten questions you will be asked when troubleshooting BGAN.

What is the SIM card Number?
In what type BGAN are you using the SIM card?
Do you have GPS lock? What is lat/lan? Or what is your general physical location?
Does your PC handshake with the BGAN and register for voice, text & data? If not what indications are displayed?
If your PC can recognize the BGAN connection and is registered send a copy of the "Diagnostic Report" as seen in Launchpad toolbar "Help".
What is your signal strength?
Are you using Launchpad or the web intervace to monitor BGAN functions?
Have you updated your terminal with the latest firmware? and PC with the latest Launchpad? Check http://www.inmarsat.com/support/BGAN
What APN is in use? Set or mvs.bgan.inmarsat.com
What is the operating system being used by your PC interfaced by LAN cable (Win, XP, Vista, 7)?

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